Returns and Refunds Policy

Return Policy

You deserve something you love!
At Luvinity Berlin, we want you to be completely satisfied with your purchase. If you change your mind, you can return your items within 30 days of receiving your order for a store credit or exchange.

To initiate a return, please visit:
https://luvinity-berlin.de/a/service

Faulty Items

We attach great importance to the quality of our products and are very sorry if you should receive a faulty item.

If you believe your item is defective, please contact us immediately upon receipt. To quickly resolve the issue, we may ask for meaningful photos of the defect.

Please note:

• Items returned worn, washed, or without tags cannot be accepted as faulty.

• Complaints must be made before using the item.

• Our customer service is here for you – do not hesitate to contact us!

Return Process

How your return works:

Initiate a return at: https://luvinity-berlin.de/a/service

Important notes on returns:

• The customer bears the costs for the return shipment.

• We recommend insured shipping with tracking, as Luvinity Berlin does not assume liability for lost returns.

• Items must be in their original condition (unworn, unwashed, with tags).

Thank you for your purchase from Luvinity Berlin – we want you to truly love your new favorite item 💛

Contact Information
If you have any further questions or need help with returns, please contact us:
Email: info@luvinity-berlin.de

Company Name: A625 TRADING LIMITED
Address: RM 701, UNIT 127, 7/F, TWR B, NEW MANDARIN PLAZA 14 SCIENCE, MUSEUM RD TSIM SHA TSUI, HONG KONG
Email: info@luvinity-berlin.de
Contact form: Contact
Company Number: 78367929