Shipping Policy

SHIPPING POLICY

Who We Are
A625 TRADING LIMITED ("we," "us," or "our") operates the website https://luvinity-berlin.de/ (the “Website”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs
Free Shipping: We offer free shipping on all orders.

Shipping Area
Delivery Area: We currently ship within Germany.

Future Expansion: We are considering expanding our delivery areas.

Order Processing Time
Processing Time: Orders are processed within 1-2 business days, Monday through Friday.

Cut-off Time: Orders placed before 10:00 PM (GMT+01:00) Central European Time (Berlin) will be processed on the same day; orders placed after this time will be processed on the next business day.

No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time
Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process
Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.

Tracking: Once your order has been shipped, you will receive an email with tracking details.

Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please contact us immediately for assistance.

Returns
Return Policy: For detailed return instructions, please refer to our Return Policy.

Contact Us
If you have any questions or concerns about this shipping policy, please contact us:
Email: info@luvinity-berlin.de

Company Name: A625 TRADING LIMITED
Address: RM 701, UNIT 127, 7/F, TWR B, NEW MANDARIN PLAZA 14 SCIENCE, MUSEUM RD TSIM SHA TSUI, HONG KONG
Email: info@luvinity-berlin.de
Contact Form: Contact
Company Number: 78367929